Warranty repair

This clause applies only to our products under normal operating condition, the clause does not apply if the damage is caused by the act of god or it is a human-induced damage.

• We provide 3-year free warranty repair for instrument main processor. A repair fee will be charged according to the condition of instrument if the 3-year quality assurance is over, and it is still within the 20-year instrument warranty period.
• The rhythm box on Healthy Cup is warranted for 1 year.
• Heathy Cup and Listed Cups Set – Flat Cup, Feminine Cup and Trump Cup, are not covered under warranty, please examine the product upon receipt, any damage unrelated to production quality is not liable for free replacement hence must to be re-purchased.
• In the event the product is repaired or exchanged, the subsequent warranty period will be based on the original product hence there is no warranty period extension.
• Malfunction of instrument main processor due to natural disaster or man-made accident will be charged a service fee according to the faulty condition as a standard.
• This clause does not apply to instrument that has been dismantled by unauthorized service personnel.