Q1: How frequent can I use? How many times can I use in a day?
Do not exceed 30 minutes per use on back, chest, abdomen and buttocks, the interval of usage should be more than 6 hours. Other than body parts mentioned above, it is recommended to move from a body part to another body part every 2 minutes.
Q2: How to repair the glitch?
If you find the instrument is not in its normal condition, we recommend to run the device auto troubleshooting to check the basic settings and solve the problem before calling to the maintenance service personnel so that misdiagnosis or unnecessary repair can be avoided. This is to ensure saving your precious time. If the problem still persists after the method mentioned above, please contact the service center immediately to confirm arrangement for necessary repair.
Service Centre no: 171-8748-8849、170-9142-2298, Operating hours: 09:30 – 17:30
Q3：How long does it take to repair?
It takes around 3 to 7 working days after the instrument received by the Service Centre (Except for special condition, you will be notified after the test)
Q4：How can I check the progress of the repair?
When the Service Centre receives your product, you will be contacted immediately to confirm the warranty period and problem. After the service personnel tested the product, you will be informed about the repair status and its estimated cost, so that you are in control about the service progress.
Q5：What will happen if I use a non-designated special product?
The PH value and concentration of the designated special product are more suitable for the operation of BIBOTING Massager. If a non-designated special product is used, the residue of different concentrations will be accumulated inside the instrument. It can cause short-circuit to the instrument under mild circumstance or blockage to the internal part of the instrument under serious circumstance and even cause the instrument to be unusable.
Please be sure to use the designated essential oils and skin care products from special ingredients and original supplies to avoid eroding the cup material and the phenomenon such as blisters, broken skin, bruises, and pore blockage from happening. The company shall not bear any responsibility for the above consequences.